Southeastern Upgrades “Javelin” Trains: Passenger Experience Boost

Ashford, United Kingdom – May 22, 2024 – Southeastern has completed the first phase of a significant GBP 27 million upgrade program for its Class 395 high-speed train fleet. The initiative, undertaken in collaboration with Eversholt Rail and Hitachi Rail, focuses on enhancing passenger experience, safety, and operational efficiency. The final train to undergo the interior refresh, unit 395017, re-entered service on May 19th, marking a milestone in the project. This upgrade is part of a broader commitment to improving the overall quality of service on Southeastern’s network. The program aims to modernize the “Javelin” trains, ensuring they continue to provide reliable, comfortable, and sustainable high-speed travel for passengers. The project’s phased approach strategically addresses both immediate passenger comfort improvements and long-term technological enhancements.

Revitalizing the Passenger Experience

The initial phase of the refurbishment program concentrated on a comprehensive interior refresh for all 29 Class 395 trains. This involved significant upgrades to passenger amenities, directly impacting the comfort and convenience experienced by travelers. The improvements included:

• Installation of at-seat USB power outlets, providing passengers with convenient charging options for their devices.
• Implementation of new LED lighting throughout the carriages, enhancing the interior ambiance and improving energy efficiency.
• Complete refurbishment of the existing interiors, including new seat coverings, refreshed flooring, and updated trim, creating a more modern and inviting environment.

This stage of the project, completed at the Ashford Train Maintenance Centre, focused on delivering an “as-new” interior, significantly enhancing the passenger experience. The emphasis was on providing a more comfortable and functional environment for journeys across Southeastern’s high-speed network.

Enhancing Safety and Information Systems

The second phase of the upgrade program, currently underway, centers on technological advancements aimed at improving passenger safety and providing real-time journey information. This phase encompasses two primary areas of improvement:

• Passenger Information System (PIS): Installation of the latest PIS across all 174 carriages. This advanced system will deliver real-time journey updates via new onboard media screens, keeping passengers informed about their travel progress, delays, and service changes.
• Closed-Circuit Television (CCTV) System: Modernization of the existing CCTV system to improve passenger safety and provide enhanced visual access at stations for train drivers. The upgraded system will also aid infrastructure monitoring, contributing to improved operational efficiency and security.

These upgrades are designed to create a safer and more informed travel environment, enhancing the overall passenger experience and contributing to the efficiency of Southeastern’s operations.

Exterior Enhancements and Broader Fleet Investment

Beyond the internal improvements, the Class 395 trains are also receiving a fresh exterior livery as part of the overhaul. This aesthetic enhancement aims to modernize the fleet’s appearance and align it with Southeastern’s overall brand identity. The high-speed program is part of a wider investment strategy across Southeastern’s entire fleet, which includes:

• Upgrading existing trains with improved features and amenities.
• Introducing new trains to the network to increase capacity and enhance service offerings.
• Investing in depot facilities and maintenance infrastructure to support the upgraded fleet.

This comprehensive approach demonstrates Southeastern’s commitment to providing a modern, efficient, and reliable rail service for its passengers.

Conclusion: A Commitment to Modern High-Speed Rail

The completion of the first phase of the Class 395 high-speed train upgrade program represents a significant step forward in Southeastern’s commitment to providing a superior passenger experience. The initial focus on interior refurbishment, including at-seat USB power, LED lighting, and new interiors, has already delivered tangible benefits for passengers. As the second phase, encompassing the installation of advanced passenger information systems and upgraded CCTV, progresses, further enhancements to safety, information provision, and operational efficiency are anticipated. The ongoing investment in the “Javelin” fleet, alongside wider fleet improvements, demonstrates Southeastern’s dedication to maintaining its high-speed services as a cornerstone of the UK’s rail network.

The comprehensive nature of this project, involving interior and exterior enhancements, technological upgrades, and broader fleet investment, ensures that the Class 395 trains will continue to offer a comfortable, reliable, and sustainable travel experience for years to come. This modernization effort underscores Southeastern’s commitment to meeting the evolving needs of its passengers and maintaining its position as a leader in the UK’s rail industry.

Summary of Companies Involved:

• Southeastern: The primary operator of the Class 395 high-speed trains, responsible for the overall upgrade program and the delivery of passenger services.
• Eversholt Rail: A rolling stock asset owner, partnering with Southeastern to deliver the refurbishment project.
• Hitachi Rail: The manufacturer of the Class 395 “Javelin” trains.