HS2 Trains: Passenger-Centric Design Revolution

Introduction

This article explores the innovative approach taken by the Hitachi-Alstom consortium in designing the new high-speed train fleet for the UK’s High Speed Two (HS2) project. Unlike traditional design processes, this project prioritizes extensive public engagement and feedback to ensure the final product meets and exceeds passenger expectations. The focus is on creating a superior passenger experience, encompassing aspects such as accessibility, comfort, and convenience. This collaborative effort involves various stakeholders, including West Coast Partnership, HS2 Ltd, and the engineering teams at Hitachi-Alstom High Speed. The integration of passenger feedback throughout the design phase represents a significant departure from conventional approaches and offers a valuable case study in user-centered design within the rail industry. The project’s success hinges on transforming abstract design concepts into tangible improvements based on real-world user input, leading to a more effective and passenger-friendly high-speed rail network.

Public Engagement and Mock-Up Testing

A key element of the HS2 train design process is the unprecedented level of public engagement. Starting in early 2024, Hitachi-Alstom High Speed has utilized life-sized wooden mock-ups at its Derby facility to gather feedback from diverse passenger groups. This hands-on approach allows potential users to directly interact with the train’s interior design, offering insights into accessibility features, comfort levels, and the overall ease of use. Over 20 groups representing a wide spectrum of the traveling public participated, offering invaluable feedback on various aspects, including boarding procedures, the placement of mobility aids, and the design of facilities such as wheelchair-accessible toilets. This process extended to other areas such as cafe-shop layouts and bicycle/buggy storage areas.

Design Enhancements Based on Public Feedback

The feedback gathered through these interactive sessions has directly influenced the final design of the 54-train fleet. Significant improvements resulting from public input include best-in-class legroom, reclining seats, and optimized luggage storage solutions. Beyond major features, even smaller details such as individual reading lights, coat hooks, and USB-C and standard power sockets at each seat were refined based on passenger preferences. The seating arrangement itself was optimized, incorporating a mixture of “airline-style” seats and table seats, along with smartphone and tablet holders. Further enhancements include improved door grab handles and a streamlined step-free access design, simplifying boarding and alighting for all passengers.

Iterative Design and Future Refinements

The design process is not static; it’s iterative. Future engagement sessions are planned to further refine critical aspects. The focus will be on optimizing seat comfort for long journeys and fine-tuning the LED lighting system to create a more pleasant onboard atmosphere. This ongoing commitment to incorporating user feedback demonstrates a commitment to continuous improvement and a user-centric approach. The ultimate goal is to ensure that the trains not only meet but also surpass passenger expectations regarding comfort, convenience, and accessibility. This meticulous attention to detail underscores the commitment to delivering a truly exceptional passenger experience.

Conclusion

The HS2 high-speed train design process showcases a paradigm shift in the rail industry, prioritizing user-centered design through extensive public engagement. By incorporating feedback from over 20 diverse groups, using life-sized mock-ups, and iteratively refining the design based on this input, Hitachi-Alstom, in collaboration with HS2 Ltd and West Coast Partnership, is setting a new standard for passenger-focused rail development. The result is a train fleet anticipated to feature best-in-class legroom, reclining seats, optimized luggage storage, improved accessibility, and a host of other passenger-centric amenities. This collaborative approach, extending beyond basic functionality to encompass subtle comfort and convenience details, is crucial in shaping a positive travel experience. The success of this endeavor demonstrates the value of direct user input in achieving superior outcomes and sets a precedent for future rail projects to prioritize passenger experience from the initial design stages. The anticipated completion of the trains in 2027 and their integration into the HS2 network (operational between 2029 and 2033) marks not just a technological advancement, but a significant step towards a more passenger-focused and ultimately more successful high-speed rail system for the UK. This project highlights the importance of a holistic approach that prioritizes the passenger journey from initial conceptualization to the final product, showcasing a model for future high-speed rail projects worldwide.