West Midlands Railway: UK Rail Success on Cross-City Line

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Introduction

A new fleet of British-built trains for West Midlands Railway has transported over 12 million passengers on the Cross-City Line, which connects Lichfield to Bromsgrove and Redditch via Birmingham, since the full rollout was completed on 26 September 2024.

Passenger Usage and Satisfaction

Since their introduction in March 2024, the three-car trains have facilitated over one million journeys monthly. West Midlands Railway reported a 19% increase in customer satisfaction on the Cross-City Line. Factors contributing to this increase include the spacious carriages, intelligent air conditioning, and modern features of the trains.

Route Details

The Cross-City Line is the busiest commuter route outside of London. The trains carry over 1,000 passengers per service.

Infrastructure and Manufacturing

The new trains were manufactured at a UK train factory, which is capable of designing, engineering, building, and testing trains for both domestic and international markets.

Company Statement

Jonny Wiseman, West Midlands Railway Customer Experience Director, stated, “This new fleet is the flagship for our investment into new trains and infrastructure. We want to provide the best possible passenger experience, and we are so pleased that the new trains are making such a positive impact on customer satisfaction already.”

Conclusion

The new train fleet on the Cross-City Line has carried over 12 million passengers since the full rollout in September 2024. Customer satisfaction on the route has increased by 19%. The trains were built in the UK.

Company Summary

West Midlands Railway: A train operating company and part of West Midlands Trains.

London Northwestern Railway: A train operating company and part of West Midlands Trains.

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