European Rail Booking: UK, Germany & EU Passengers Demand Simplicity

Introduction

A recent survey of long-distance rail passengers across seven European Union countries reveals that complex booking systems are deterring a significant portion of travelers. The survey, conducted from September 4 to 16, 2025, involved 10,514 adults in the UK, France, Germany, Italy, Spain, Poland, and Romania, highlighting the need for enhanced ticketing practices to boost rail travel competitiveness.

Booking Difficulties and Avoidance

The survey indicates that 61% of long-distance rail users have avoided train travel at least once due to booking complications. Furthermore, 43% of respondents would increase their rail usage if online booking processes were simplified. Restrictive practices, such as preventing third-party platforms from selling tickets or failing to display competitor services, are identified as detrimental to cross-border rail travel growth.

Desired Reforms and Platform Preferences

When asked about potential reforms, 46% of respondents expressed a preference for booking all rail trips on a single platform. Additionally, 42% believe booking platforms should display all available trains for a route, regardless of the operator. Only 10% supported the existing system, where train companies control ticket sales.

Youth Perspectives and Sustainability Concerns

Younger demographics show heightened frustration with current booking barriers. Among 18–24-year-olds, 69% have avoided train travel due to booking issues, and 41% would take more trains if online booking were easier. A majority of young respondents (60%) also want booking platforms to display the climate impact of each travel mode, compared to 46% of all respondents.

“Youth on Track” Coalition and Passenger Rights

Last week, the “Youth on Track” coalition was launched in Brussels to advocate for easier booking and more affordable international rail tickets. The coalition, founded by youth, consumer, and environmental organizations, calls for seamless booking across operators and stronger passenger rights. A key demand is the “hop on the next train” guarantee, which would allow passengers to board the next available service if they miss a connection without additional charges. The survey revealed that 50% of respondents support this measure.

Conclusion

The survey highlights that complex booking systems discourage a significant portion of long-distance rail passengers across Europe. Key findings include a high percentage of travelers avoiding rail due to booking difficulties and the desire for streamlined booking processes. The EU’s upcoming Single Ticketing Package in early 2026 presents an opportunity to address these issues. The survey was conducted online between 4 and 16 September 2025, with responses from 10,514 adults across the UK, France, Germany, Italy, Spain, Poland, and Romania.

Company Summary

Youth on Track: A coalition founded by youth, consumer, and environmental organizations focused on improving international rail travel experiences.