Valley Metro Security Boosts Phoenix Rail: Rider Satisfaction Soars

Valley Metro enhances passenger experience! Increased **security** presence on its **rail transit** system boosts rider satisfaction and reduces incidents significantly since 2022.

November 9, 2025 1:54 am

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Introduction

Valley Metro in Phoenix has reported increased rider satisfaction with security presence, with improvements noted since 2022. The transit agency’s efforts include a 40% increase in field security officers and strengthened partnerships with local law enforcement.

Rider Satisfaction and Security Perception

Valley Metro’s rider experience has improved since 2022. Riders note improvements to security, cleanliness, and rider behavior, officials said.

A survey indicates that 81% of all transit riders feel very secure or secure, compared to 71% in 2022. Additionally, 61% of riders reported seeing more security on transit, compared to 52% in 2022.

Increased Security Presence

Since 2022, Valley Metro has increased the presence of its field security officers in stations, trains, and park-and-rides by 40%.

Impact on Security Incidents

According to agency security data, the average rate of rail “security incidents” decreased by 54% between fiscal year 2025 and FY24.

Conclusion

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Valley Metro’s ridership experience has improved due to increased security measures, including a 40% rise in field security officer presence and enhanced partnerships with law enforcement. Rider surveys show an increase in perceived security, and agency data indicates a decrease in security incidents.

Company Summary

Valley Metro: A public transit agency serving the Phoenix metropolitan area.

Toronto Transit Commission: The public transport agency of Toronto.

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