UK’s Greater Anglia: New Online Assistance Booking for Passengers

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Introduction

Greater Anglia has become the first train operator in the UK to introduce a new booking process, enabling disabled and older passengers to pre-book assistance when purchasing rail tickets online. This innovation streamlines the process, enhancing convenience for customers.

Main Content

New Booking Process

Greater Anglia has launched a new, streamlined booking process for disabled and older passengers. Customers can now pre-book assistance simultaneously with their rail ticket purchase on the Greater Anglia website, a feature facilitated by new technology.

Enhanced Convenience

Previously, assistance requests required a separate process. The new system integrates assistance requests directly into the post-purchase screen or ‘my bookings’ page, eliminating the need for a separate assistance website. This change aims to make the booking process faster and more convenient for passengers.

Accessibility Manager’s Statement

Rebecca Richardson, Accessibility Manager at Greater Anglia, stated, “Last year, we assisted more than 112,000 people with their journeys on Greater Anglia, and around 60,000 of those journeys were pre-booked. We are pleased to introduce these changes, which will make it quicker, easier and more convenient for customers who like to buy their tickets online. Passengers can also still book assistance over the phone or on the passenger assist website if they prefer.”

System Requirements and Alternatives

To use the new system, passengers must have a Passenger Assist account. Currently, the feature applies only to Advance ticket bookings. For other ticket types, assistance must be booked by phone or via the Passenger Assistance website or app.

Conclusion

Greater Anglia has implemented a new booking system allowing passengers to pre-book assistance when purchasing tickets online. The feature is available on the Greater Anglia website. Passengers can still book assistance over the phone or via Passenger Assistance.

Company Summary

Greater Anglia: The first train operator in the UK to launch a new, streamlined booking process for disabled and older passengers requiring assistance.

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