Trenitalia: Boosting Passenger Experience with Enhanced Wi-Fi in Italy

Trenitalia has selected a leading connectivity provider to upgrade its entire fleet of 51 high-speed trains operating across Italy with enhanced Wi-Fi and onboard entertainment capabilities. This strategic upgrade, already underway since early 2025, aims to significantly improve the passenger experience by boosting data speeds, reducing web page load times, and increasing user satisfaction.

Transforming Passenger Experience with Next-Generation Connectivity

The comprehensive contract involves the initial upgrading of all 51 high-speed trains currently in operation throughout Italy. This initiative will empower passengers to utilize their travel time productively and access a range of entertainment content through the integrated On Board Portal, branded as Engage. Beyond the initial upgrade, the agreement also encompasses the provision of operation and maintenance services for the Internet On-Board solution. This includes crucial aspects such as continuous monitoring, detailed reporting, and responsive train intervention services to ensure seamless connectivity.

Rigorous Selection Process Guarantees Optimal Performance

The decision to award this contract followed a competitive proof of concept (PoC) phase. During this rigorous selection process, potential providers were assigned a test train to demonstrate their capabilities. Their performance was meticulously assessed against a stringent set of criteria, encompassing technical performance, the quality of the passenger experience, and financial viability. This multi-faceted evaluation ensured that the chosen solution meets the highest standards required for Trenitalia’s discerning customer base.

Tangible Improvements Already Driving Customer Satisfaction

Since the deployment of the new solution commenced in early 2025, significant and measurable improvements to the train Wi-Fi services have been realized. Notably, the upgrade has led to enhanced data and download speeds, coupled with a reduction in web page load times. These technical advancements have translated directly into a higher number of connected users and a marked increase in customer satisfaction levels, underscoring the effectiveness of the implemented technology.

Strategic Alignment and Future-Proofing the Italian Rail Network

The integration of a 5G-ready solution across the entire fleet, combined with ongoing operations and maintenance support, represents a strategic reinforcement of the existing relationship between Trenitalia and its connectivity partner. An official involved in the project expressed satisfaction with the continued collaboration, highlighting the partner’s superior ability to deliver the innovative connectivity technology and expertise essential for providing top-tier Wi-Fi services. The observed improvements align perfectly with the overarching goal of delivering a customer-focused travel experience.