LNER WhatsApp Channel: Real-Time Rail Updates for UK Passengers

LNER launches a **WhatsApp Channel**! Get live **railway** service updates, travel info, and disruption alerts. Subscribe now for real-time journey support.

October 3, 2025 10:54 pm

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Introduction

London North Eastern Railway (LNER) has introduced a WhatsApp Channel to provide passengers with live service updates, travel information, and disruption alerts, effective October 3, 2025.

Implementation and Functionality

LNER’s Service Delivery Team directly updates the WhatsApp Channel. This allows customers to check for issues before traveling and receive real-time information during disruptions. The channel functions as a one-way feed, meaning customers cannot send messages to LNER. Instead, they will receive notifications designed to support and guide their journeys.

Subscription and Notification Management

WhatsApp Channel notifications are off by default. LNER encourages passengers to subscribe and activate notifications before travel. Passengers can enable alerts by clicking the bell icon within the app and disable them after their trip to avoid unnecessary communications.

Benefits and Accessibility

Zoe Belhomme, Communications Transformation Manager at LNER, stated that the WhatsApp Channel allows anyone with the link to subscribe and use the feed, irrespective of their booking platform. The initiative aims to improve customer confidence and satisfaction by providing more information during journeys, including disruptions.

Customer Information Access

The WhatsApp Channel is one of the ways LNER ensures customers have access to the right information to make informed decisions before and during travel. Passengers can subscribe to the new LNER WhatsApp Channel via a provided link.

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Conclusion

LNER’s new WhatsApp Channel provides passengers with live service updates, travel information, and disruption alerts. The channel offers real-time information and is accessible to all customers, regardless of their booking platform.

Company Summary

London North Eastern Railway (LNER): LNER is a railway operator that provides passenger rail services.

Technology

WhatsApp Channel: A one-way communication feed for delivering service updates, travel information, and disruption alerts to customers.

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