RTD-Denver Elevator Program Cuts Service Calls: Rail Tech Benefits

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Introduction

The Regional Transportation District-Denver (RTD) has extended its open-door elevator program to include the Florida and U.S. 36 and Broomfield light-rail stations, following a successful pilot program at other stations.

Program Expansion

RTD expanded its open-door elevator program after a successful pilot program. The pilot program, which ran for 90 days in spring 2024, involved reprogramming elevator doors at three high-use stations. The pilot stations included Colorado, Nine Mile, and Southmoor.

Pilot Program Results

During the pilot program, RTD reprogrammed the public elevator doors to remain open when not in use. The objective was to deter unwanted or criminal activity. Following the pilot’s positive results, RTD reprogrammed elevators at four additional stations between June 2024 and September 2025.

Impact on Service Calls

Officials reported a significant year-over-year drop in calls for service at the reprogrammed locations. For instance, Sheridan Station saw an over 81% reduction in overall calls. This included a 93% decrease in security calls related to narcotics activity. The Lakewood and Wadsworth Station reported a 72% reduction in calls for service. This reduction included an 83% decrease in narcotics-related reports and a 90% decline in elevator maintenance requests.