Operators Will Pay Out to Customer for Delay

Operators Will Pay Out to Customer for Delay
September 29, 2007 12:43 pm

Train companies will have to pay out compensation to customers for delays or cancellations under new rules agreed by European MPs.

The cashback deal forces railway companies to refund 25% of the ticket price for delays exceeding one hour and 50% for trains more than two hours behind schedule, says The Press Association.
The payouts are only paid out only if the operator can be held responsible for the problems.

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