20 Apr 2021 Tue

Operators Will Pay Out to Customer for Delay

29 September 2007 Saturday, 12:43
Railway News

Train companies will have to pay out compensation to customers for delays or cancellations under new rules agreed by European MPs.

The cashback deal forces railway companies to refund 25% of the ticket price for delays exceeding one hour and 50% for trains more than two hours behind schedule, says The Press Association.
The payouts are only paid out only if the operator can be held responsible for the problems.

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